If you encounter an issue downloading, installing, or running a program, please follow the steps below:
- Open the CylancePROTECT client by double-clicking the icon in the system tray, a window should appear.
- Click each of the tabs in the window to see if any Threats, Exploits, Events, or Scripts appear.
- If you do see one or more legitimate work-related files listed in one of the tabs, contact your administrator who can submit a support ticket to Corvid Cyberdefense to release the file.
- If you do not see anything listed, then it’s not likely a CylancePROTECT issue. Your administrator may be able to help.