For on-premise network security appliance installations, we will do our best to limit the amount of time the network is down. Depending on the type of installation, downtime can be anywhere between 2 minutes to 2 hours. We can also schedule installation timing to happen when this will cause the least disruption to your organization.
Corvid Cyberdefense engineers will have access to your network in order to manage and maintain it. We are happy to provide you with more information as requested.
Depending on location, our network security engineer can either be on site or connect through phone or video conference to walk you through each step and ensure the installation goes smoothly with as little downtime as possible.
Your time will be required at touch points throughout the onboarding process, and typically be about 5 hours over the 30-day deployment timeframe.
Yes, we will ask for a list of those who require access to the ticketing portal during the onboarding process. It is best to limit access to as few as possible in order to limit the individuals who have access to make changes to your organization’s security configurations.
If your Haven service agreement includes Cylance endpoint protection, it can replace your current AV. However, please do not uninstall your current AV until Cylance is installed, including a series of follow up reviews, which take approximately 7-14 days. This will allow various policy rules and exclusions to be created based on your goals and the specifics of your IT environment.
The report of actual and potential threats found is sent to the client that includes our recommendations. Actual threats will be quarantined. We ask the client to confirm the category for items that are a potential risk for the organization. If they are necessary to the organization, they can be waived/safelisted, if not, it is often recommended that they are quarantined.
Due to the high cost associated with physical hardware and the lack of cost effective high grade solutions, Corvid Cyberdefense have built an in house 1U solution that allows us to virtually host some of the most advanced security technology needed to protect the core of your organization. Not only does this make our solution cost effective, it also increases the shelf life and also allows an adaptive approach to technology if we need to change from a provider due to new security threats without additional costs or change windows.
Although Corvid Cyberdefense has established an excellent understanding of how security technology should be deployed, we understand that every business is different, which necessitates a customized approach to each environment in order to prevent falsely blocking legitimate traffic.
The goal is not to impact the end users. This is accomplished by providing communication templates, which are used to bring all end users within the organization up to speed on the technologies and controls being deployed.